Privacy Policy

Last updated: 09-22

Unified Health Technology, Inc. (“Unified Health,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you access or use Firenote, our electronic medical record (EMR) platform for hospice care, or visit our website.

By using Firenote or visiting our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information to provide, secure, and improve Firenote.

Personal Information
Name, email address, phone number, organization, job title, account credentials.

Usage & Technical Data
Device and browser information, IP address, logs, analytics data, cookies, and user activity.

Patient & Clinical Data (PHI)
Processed under HIPAA as a Business Associate, in accordance with our BAA.

2. How We Use Information

Operate, maintain, and improve Firenote and our website.
Enable secure access and authenticate users.
Provide customer support and respond to inquiries.
Monitor system performance, detect fraud, and ensure compliance.
Meet legal, contractual, and regulatory obligations (SOC 2, HIPAA).
Communicate product updates, security notices, and company information.

3. Data Sharing & Disclosure

We do not sell personal information or PHI.

We share data only with:

Service Providers & Subprocessors: Under strict confidentiality and HIPAA-compliant terms.
Legal Compliance: When required by law or regulation.
Business Transactions: With safeguards during mergers/acquisitions.

4. Data Retention & Deletion

We retain data only as long as necessary to provide our services or as required by law.
Customers may request deletion of PHI or personal data per regulations and contracts.

5. Security

We implement administrative, physical, and technical safeguards:

Encryption in transit (TLS) and at rest.
Role-based access controls, audit logging, least-privilege permissions.
No system is 100% secure, but we follow industry best practices.

6. Your Privacy Rights

Depending on jurisdiction, you may have rights to:

Access, correct, or delete data.
Request data portability.
Object to or restrict processing.
Withdraw consent for marketing.
Requests: This email address is being protected from spambots. You need JavaScript enabled to view it..

7. Cookies & Tracking

We use cookies to maintain sessions, improve performance, and collect analytics. You can manage cookies through your browser settings.

8. Third-Party Services

Firenote and our website may contain links to third-party sites; we are not responsible for their privacy practices.

9. Children’s Privacy

Firenote is for professional use by hospice organizations, not children.

10. Changes to This Policy

We may update this Privacy Policy. Material changes will be communicated via email or notice in Firenote.

11. Contact Us

Questions? Contact us:

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Mailing Address:

Unified Health Technology, Inc.
868 E Riverside DrEagle ID 83616Suite 250